Refund policy
We want you to love every piece you purchase from AG925 Jewellery. If you're not completely satisfied, we're here to help.
Return Window
You may return eligible items within 14 days of the delivery date.
Return Eligibility
To qualify for a return, items must be:
- Unused, unworn, and undamaged
- In their original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
Items that show signs of wear, damage, or are missing their original packaging will not be accepted for return.
Exchanges
We offer exchanges for a different size or style within the 14-day return window. To request an exchange, email us at support@ag925jewelry.com with your order number and the item you'd like instead. We will confirm availability and provide exchange instructions.
How to Start a Return
Email us at support@ag925jewelry.com with your order number and reason for return. We will respond within 1–2 business days with a return authorization and instructions. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
Once authorized, ship your item to:
Return Address:
Ag 925 Jewellery LLC
5800 Conway Road
Bethesda, MD 20817
USA
Please share your tracking number with us once your parcel has been dispatched. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.
Return Shipping Costs
Return shipping costs are the customer's responsibility and are non-refundable.
Refunds
Once we receive and inspect your returned item, we will email you to confirm its approval status. Approved returns will be refunded in full to your original payment method within 7 business days. Original shipping charges are non-refundable.
If you have not received your refund within 15 business days of approval, please contact us at support@ag925jewelry.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us at support@ag925jewelry.com within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
Custom or personalized items are non-returnable unless they arrive damaged or defective.