Shipping policy

AG925 Jewellery LLC is a US-registered company specializing in handmade sterling silver jewelry. We ship worldwide and are committed to getting your order to you safely and on time.

Processing Time

All orders are processed within 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Times

After dispatch, please allow the following estimated delivery times:

United States: 10–12 business days
International: 12–20 business days

These are estimates only. Actual delivery times may vary due to carrier schedules, customs processing, or other factors outside our control.

Shipping Rates

United States: $4.99 flat rate. Free shipping on orders over $50.
International: From $5.00, calculated at checkout based on your destination.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to monitor your shipment's progress directly with the carrier.

Customs & Import Duties

For international orders, any customs duties, import taxes, or fees charged by the destination country are solely the responsibility of the customer. AG925 Jewellery has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before placing an order if you have concerns.

Lost or Delayed Shipments

If your tracking shows no movement for more than 10 business days after dispatch, please contact us at support@ag925jewelry.com and we will investigate with the carrier on your behalf.

For any other shipping questions, reach us at support@ag925jewelry.com